Online Returns

(See below for in-store returns.)

We gladly accept returns or exchanges of online purchases within 14 days of delivery, provided the item is unworn and has the original tag attached.

Please note that all sale items are final sale.

To initiate your online return, complete the following steps:

1) Send an email to sales@boutiquew.co and include the following information: 

  • Your order number
  • Reason for the return/exchange

2) You will then receive a Return Authorization Number from us via email. Once you have this number, please send the item to be returned/exchanged to:
 
Boutique W
5001 West Chester Pike
Newtown Square, Pa. 19073

NOTE: Please be sure to write the RA# on the outside of your package. Any item returned without an RA# will not be refunded or exchanged.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

3) Once an returned item is received your refund/exchange will be processed within 3 business days.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your bank or credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at sales@boutiquew.co.

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded under any conditions.

In-Store Returns

In store returns are given a store credit only. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must meet all of the following conditions:

  • be unused and in the same condition that you received it
  • be in the original packaging
  • have all tags attached to items

To complete your return, we require a receipt or proof of purchase.

NOTE: ALL SALE ITEMS ARE FINAL SALE